Hospitality

What I do

In restaurants and hotels, many organisational tasks repeat themselves every day: taking and confirming reservations, keeping menus and offers up to date, answering guest enquiries, and keeping track of reviews. These workflows are exactly what can be digitalised so that they run reliably in the background.

In practice that means: reservations come together centrally, confirmations and reminders go out automatically, recurring guest questions are answered by email or messenger, and new reviews land with you in one place rather than scattered across many channels. This keeps a clear overview even during the busiest service periods.

Beyond the industry specifics, I support the digitalisation of the whole operation: I connect existing systems, automate manual transfers between them, and develop lean web solutions where they make daily life easier. Every change builds on existing workflows rather than overturning them.

If desired, the public-facing side can be included. In the social media consulting we work out which channels suit your venue and how to maintain them in a way that fits the working day without creating extra effort.

I work in stages and begin with a single, clearly defined workflow that proves itself in the operation. Everything runs GDPR-compliant on servers in Germany, and you receive clear documentation so your team can keep track of the processes themselves.